VMware VCENTER APPLICATION DISCOVERY MANAGER 6.1.1 - RESPOSITORY Manuale Utente Scaricare il pdf (Pagina 49)

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ThischapterprovidesinstructionsontroubleshootingoftheADM.Thischapterincludesthefollowingtopics:

 “TroubleshootingADMbyUsingtheProductSupportPackage”onpage 49

 “TroubleshootingErrorMessagesDuringWMIDiscovery”onpage 49

 “DetailDiscoveryTroubleshooting”onpage 49

Troubleshooting ADM by Using the Product Support Package

YoucanusetheADMproductsupportpackagefortroubleshooting:

1 CreateanADMproductsupportpackageasdescribedin“ProductSupportPackages”onpage 34.

2ContactyourVMwareCustomerSupportrepresentativeandprovidethemwiththeproductsupport

packagethatyougeneratedinStep 1.

Troubleshooting Error Messages During WMI Discovery

WMIDiscoverymightfailonatargetWindowsXPmachinewithanAccessDeniederrormessageevenifyou

providevalidcredentials.ThisissueoccursbecausetheUsesimplefilesharingoptionisselectedbydefault

forsomeoftheWindowsXPdeployments.

To troubleshoot WMI Discovery failure

1OntheToolstab,selectFolderOptions.

2 Select

theViewtab.

3IntheAdvancesettingsbox,deselecttheUsesimplefilesharingoption.

4ClickOK.

Detail Discovery Troubleshooting

Thissectiondescribesutilitiesandprogramsthathelpwithtroubleshooting.

1 CreateanADMdetaildiscoveryproductsupportpackageasdescribedin“UsingADMConsole”on

page 50.

2ContactyourVMwareCustomerSupportrepresentativeandprovidethemwiththeproductsupport

packagethatyougeneratedinStep 1.

Troubleshooting ADM

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VMware VCENTER APPLICATION DISCOVERY MANAGER 6.1.1 - RESPOSITORY Manuale Utente Pagina 49