VMware View 4 Premier Add-On: 10 pack Specifiche Scaricare il pdf (Pagina 215)

VMware, Inc. 215

OccasionallywhenusingtheViewManagerproduct,administratorsorusersmay

encounterunexpectedbehavior.Inthesesituations,youcanobtainassistancefrom

VMware.

Thischapterprovidesasummaryofsomeofthehigh‐levelstepsyoucantaketogather

applicationdata,requestassistance,andsearchforsupportinformationinour

knowledgebase.

Thischapterdiscussesthesetopics:

 “CollectingViewManagerDiagnosticInformation”onpage 215

 “UpdatingSupportRequests”onpage 219

 “FurtherTroubleshootingInformation”onpage 219

Collecting View Manager Diagnostic Information

DiagnosticinformationhelpsVMwareTechnicalSupportdiagnoseandresolveissues.

ViewManagerincludesascriptcalledvdm-supportthatcollectsinformationforuse

byVMwareTechnicalSupport.Sendthefilegeneratedbythescriptwithyoursupport

request.

OntheViewConnectionServeryoucanrunthescriptmanuallyorbyusing

thesupport

toolintheStartmenu.ForViewClientoronViewManagerdesktopsrunning

View Agent,youmustrunthescriptmanually.

Troubleshooting

1 2 ... 210 211 212 213 214 215 216 217 218 219 220 ... 231 232

Nessun commento

VMware View 4 Premier Add-On: 10 pack Specifiche Pagina 215